At Not Know, all products are handcrafted and carefully inspected before shipping.
- We do not offer refunds for change of mind, incorrect orders, or natural wood variations.
- Refunds or replacements are only considered if you receive a damaged, defective, or incorrect product.
- Any issue must be reported within 48 hours of delivery with your order number, clear photos, and an unboxing video.
- Claims that do not meet these requirements may be declined.
By placing an order, you agree to this Refund Policy.